FAQs-Ausmall Xiaomi Australia
Ausmall Xiaomi FAQs
Getting started and ordering
- Do I need to register before purchasing?
No, you don't need to register first. If you prefer, you can check out as a guest, and we won't create an account for you. However you may want to consider sign up as our member as there are many benefits such as simpler checkout and easier order tracking for future updates.
- How do I place an order online?
Find the items you would like to buy by either browsing through our categories, or searching based on a keyword of your choice.
Add the products to your shopping cart by clicking on the ‘Add to Cart’ button.
Review your cart, and once you are happy with the items, simply proceed to checkout. You can also let us have your comments or instructions under the column of “Special instructions”.
- Login and confirm your details if you have previously registered an account, or follow the prompts to check out as a guest.
- Enter your payment and shipment details and click ‘Pay now’ to complete your purchase. (You can insert the special promo code, if any, in this page for discounted price checkout.)
- We will thereafter send you an email confirming the details of your purchase order.
- Are all products that are in-store available online or otherwise?
No, not all products that are stocked in our store are visible on the website or otherwise. We are adding new products to our online product range from time to time. Please check out our products catalogue from time to time.
- Can I change or cancel an order?
Unfortunately, you cannot cancel an order once it has been placed as orders are closed to ensure efficient processing and delivery. If you no longer require an item that you have ordered, once the order arrives you can follow our returns or exchange process, and we will arrange a refund (provided it has fulfilled our Return and Exchange Policy). Learn more about returning or exchanging products purchased online. Click here.
- What are the delivery charges and timeframes?
FREE delivery on orders $100 or over or $9.95 for orders under $100
- 1 - 2 working days to Sydney, Wollongong and Newcastle
- 2 - 3 working day delivery to Melbourne and Brisbane Metro
- 5 working days to most other suburbs or towns
- How do I track my order?
Once your order has been dispatched, we will send you an email confirmation. You can track your order via email by selecting “Track My Order” to follow the progress of your delivery.
Tracking details may take some time to appear. Please check back later if this is the case.
From time to time we will need to dispatch your order from multiple locations, in which case you will receive an order update email for each shipment and tracking numbers for each parcel for you to monitor the progress.
- Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
From time to time we may dispatch parts of your order from multiple locations due to stock availability. If this occurs, you will receive your items in separate deliveries. Depending on where these deliveries are coming from, the delivery timeframes may also vary.
Please note on low stock items, at times we will be unable to fulfil your order. For more information, please refer to the full terms and conditions below.
- How do I collect my delivery?
Items may be delivered to you individually and/or separately by different couriers and transport agencies. Our courier will contact you shortly before delivery to arrange for a suitable delivery time and delivery location (where reasonable) at your delivery address. Our courier will usually contact you on the day prior to delivery for confirmation. Our courier will deliver the product to your requested location at your address wherever possible.
Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by our courier from your representative. Please note that our courier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the courier
- Do I have to sign for my delivery?
Yes, we requires signature on delivery in order to successfully deliver your goods.
If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, our carrier will leave a card for collection. When delivered by Australia Post, you will need to collect your delivery from the closest post office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a redelivery fee charged by us if redelivery is required.
- Do you deliver internationally?
Delivery is currently available in Australia only.
Exchange and Returns
- Can I exchange or return or an item?
Yes. You can return an item for a refund or exchange provided that the goods fulfilled our Returns/Exchange conditions. In order to successfully return an item, please ensure you retain your proof of purchase (ie. tax invoice/receipt)
For more information on returns, click here
- How do I exchange or return an item?
Please refer to our Exchange and Return Policy. Click here.
- How long do I have to return an item?
You can return or exchange an item within a reasonable time of purchasing your goods.
A reasonable time in most cases is 30 days from our delivery date.
- Are any items excluded from the Returns Policy?
Yes. Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on:
- Delivered large electrical, Big & Bulky items
- Transportation items
- TV & TV Box
Please also refer to our non-refundable/exchangeable conditions, click here.
- Can I claim back my shipping fee for returning products?
Yes. You may claim back the shipping fee of our products by store credit or refund, to the maximum amount as set out below:
- Mijia Electric Bike, Electric Scooter, Segway Scooter: $30
- Robotic Vacuum cleaner: $20
- All other products: $10