Repair 

Warranty Repair

 

If you bought a product from us and found it faulty, you may choose to return the faulty product to us for repair provided that all the following conditions (collectively, the “Warranty Repair Conditions”) have been fulfilled:

  • Product is manufactured for use in Australia
  • Product within the Warranty Period
  • Product has not been inspected, serviced or repaired by any other third parties (including any Xiaomi products sellers other than us) in any manner  
  • Product must fulfilled our Warranty Terms and Conditions set out above

 

Warranty Repair Procedure

 

  1. You may choose to submit the warranty repair application on your own by visiting https://www.xiaomiaustralia.com.au/pages/returns-repair?nopreviewor you may bring your faulty product to our Service Centre (for online submission purpose only) and provide our team member your faulty product (ie. the main faulty product and all user manuals, packaging and accessories are included) together with the original proof of purchase (no photocopies accepted) where our team member will assist to lodge the warranty repair application for you.

 

  1. If you are submitting the application on your own, you may post to us (at your own costs) of your faulty product (ie. the main faulty product and all user manuals, packaging and accessories are included) together with the original receipt (no photocopies accepted) once you have received a confirmation email from us.

 

  1. Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before returning to us.

 

  1. Once we have received your product and confirmed that your faulty product is eligible for our Warranty Repair Service, we will process for repair and notify you via an confirmation email.

 

  1. In the event of a mechanical or electrical failure of the Product within the  Warranty Period, we will (at our sole discretion):
    • arrange for our approved repairer to repair the Product; or
    • if we decide the Product is unable to be repaired or uneconomical to do so, replace the Product with a product of the same or similar make and technical specification.
  2. We will repair or replace the Product or relevant parts with the same or equivalent product or parts. If the manufacturer or their agents only offer a refurbished part or product swap facility, we may replace the Product with a refurbished product of the same type rather than repairing it. For the purposes of this policy, a replacement in this instance will be deemed as a repair. Refurbished parts may be used to repair the Product.

 

  1. Where we have elected to replace a product, and a product with equivalent specifications as determined by us is unavailable, we may elect to pay you up to the value of the original Product purchased with our company credit notes. No replacement product or credit notes will exceed the original purchase price of your Product. The replacement product we supply may have a lower selling price and is not limited to the original manufacturer of your Product.

 

  1. Where we have replaced the Product, your Warranty expires, and the faulty Product or parts replaced will become our property. You may dispose of the Product if we agree and it is in your possession.

 

  1. We will notify you via email once the new/repaired product is ready for collection. You may choose to pick-up the product at our Service Centreor we can arrange to post the item to you at our costs.

 

  1. If your returned product has not fulfilled our Warranty Repair Service conditions, your product will be sent back to you (at your costs) or you may elect to collect the product at our Service Centre.

 

Out-of-Warranty Repair

 

If your faulty product does not fulfil our warranty repair conditions, you may choose to get an out-of-warranty repair quote from us.

 

Out-of-Warranty Repair Procedure

 

  1. You may choose to submit the out-of-warranty repair application on your own by visiting https://www.xiaomiaustralia.com.au/pages/returns-repair?nopreviewor you may bring your faulty product to our Service Centre (for online submission purpose only) and provide our team member your faulty product (ie. the main faulty product and all user manuals, packaging and accessories are included) together with the original proof of purchase (no photocopies accepted) where our team member will assist to lodge the application for you.

 

  1. As soon as we receive your application, we will provide you with an estimated out-of-warranty repair quote or otherwise we may advise that the product is not repairable.

 

  1. If you have submitted the application online and are agreeable with our repair quote, you may post to us (at your own costs) of your faulty product (ie. the main faulty product and all user manuals, packaging and accessories are included) together with the original receipt (no photocopies accepted).

 

  1. Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before returning to us.

 

  1. Once we have received your product, we will process for repair and notify you via email.

 

  1. We will repair or replace the Product or relevant parts with the same or equivalent product or parts. If the manufacturer or their agents only offer a refurbished part or product swap facility, we may replace the Product with a refurbished product of the same type rather than repairing it. For the purposes of this policy, a replacement in this instance will be deemed as a repair. Refurbished parts may be used to repair the Product.

 

  1. We will notify you via email once the repaired product is ready for collection. You may choose to pick-up the product at our Service Centreor we can arrange to post the item to you at your costs.