Return, Refund and Exchange

  • Change of Mind Return/Exchange

 

  • We accept change of mind return or exchange (with some exclusion apply) provided thatit meets all the following conditions:

 

  • Product must be returned in a Saleable Condition together with gift/voucher provided on original purchase (if any) (collectively, the “Unwanted Products”)
  • Return within 7 days (from date of invoice/delivery collection)
  • Return with original proof of purchase (no photocopies accepted)

 

  • Excluded products (change of mind) : The following products cannot be returned/exchanged if you change your mind:

 

  • Mi band strap
  • Filters or spare parts
  • Toothbrush, towel and other personal sanitary items
  • Mibot side brush and main brush
  • Tyres and accessories for transportation product
  • Other consumables

 

  • Change of mind refund/exchange process (In-store)

 

  1. Take your Unwanted Products together with the original proof of purchase (no photocopies accepted) to our Retail Store and provide to our team members in-store.
  2. Once our team members have inspected and confirmed that the change of mind returns/exchange policy has been met*, they will offer an exchange of other product (with same price) or refund accordingly.
  3. Please note that in-store purchases must be returned in-store. 

 

  • Change of mind refund/exchange process (online)

 

If your purchase was made online at our official website, you may choose to return via our online store or visit our Service Centre (for online return application submission purpose only).

 

  1.   Postage Return/Exchange

 

  1. If you choose to return via postage, please visit https://www.xiaomiaustralia.com.au/pages/returns-repair?nopreviewto submit your application.  
  2. Once you have completed your application and you have received our confirmation email, you may post to us (at your own costs) of your Unwanted Productstogether with the original receipt (no photocopies accepted).
  3. Once we have received your product and inspected/confirmed that the Change of Mind Policy conditions have been fulfilled*, we will process the refund/exchange and notify you via email.
  4. If you choose for refund, we will arrange to refund to you accordingly and if you choose for exchange, we will post the new product to you within reasonable time.
  5. If your returned product does not meet our Change of Mind Policy, your product will be sent back to you at your own costs.

 

  1.  Service Centre return/exchange

 

  1. Take yourUnwanted Products together with the original proof of purchase (no photocopies accepted) to our Service Centre and provide to the team member.
  2. Our team member will assist to lodge the online return application form for you.
  3. You will be notified of yourapplication status following our technical team’s inspection of your product.
  4. If you choose for refund and it meets our Change of Mind Policy, we will arrange to refund to you accordingly.
  5. If you choose for exchange and it meets our Change of Mind Policy, we will post the new product to you within reasonable time.
  6. If your returned product does not meet our Change of Mind Policy, your product will be sent back to you at your costs.

 

  • Faulty Product Return/Exchange

If you bought a product from us and found it faulty, incorrectly described or not fit for its intended purpose (“faulty product”) within 7 days from the date of your invoice/delivery collection and such faulty product has not been inspected, serviced or repaired by any other third parties (including any Xiaomi products sellers other than us) in any manner, you may choose to return the faulty product to us and elect for exchange or refund in accordance with the procedures below:

 

  • In-store purchase:

 

  1. Take your faulty product to our Retail Store and provide to our team members in-store of your faulty product (with all user manuals, packaging and accessories included) together with the original proof of purchase (no photocopies accepted).
  2. Once our technical team members have inspected and confirmed that the faulty product is eligible for our return policy*, they will offer an exchange (of other product with same price) or a refund.
  3. Please note that in-store purchases must be returned/exchanged in store. 

 

  • Online purchase: If your purchase was made online at our official website, you may choose to return via our online store orvisit our Service Centre (for online return application submission purpose only).

 

  1.  Postage Return/Exchange

 

  1. If you choose to return via postage, please visit https://www.xiaomiaustralia.com.au/pages/returns-repair?nopreviewto submit your application.
  2. Once you have completed your application and you have received our confirmation email, you may post to us (at your own costs) of your faulty product (with all user manuals, packaging and accessories included) together with the original receipt (no photocopies accepted).
  3. Once we have received your product and our technical team has confirmed that your faulty product is eligible for refund/exchange*, we will process the refund/exchange and notify you via email.
  4. If you choose for a refund, we will refund for you accordingly and if you choose for an exchange, we will (at our costs) post the exchanged new product to you within reasonable time.
  5. If your returned product does not meet our Faulty Product Returns Policy, your product will be sent back to you at your costs.

 

  1.  Service Centre return/exchange

 

  1. Take yourproduct to our Service Centre and provide our team member your faulty product (with all user manuals, packaging and accessories included) together with the original proof of purchase (no photocopies accepted).
  2. Our team member will assist to lodge the online return application form for you.
  3. You will be notified of yourapplication status via email following our technical team’s inspection of your faulty product*.
  4. If you choose for a refund and it meets our return policy, we will refund for you accordingly and if you choose for an exchange and it meets our return policy, we will (at our costs) post the new product to youwithin reasonable time.
  5. If your returned product does not meet our Faulty Product Returns policy, your product will be sentback to you at your costs.

 

*  Our technical team may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer credit notes, refund or repair where the product fault is a result of misuse or neglect.